Our Garantee

 
Got a question about one of our products? How to use the site? About your order?

Get in touch with us via our Contact Page.
You can also contact us by phone at 0805220070 from monday to friday, or by email at contact@thebeautyst.com.

A wide choice of products and brands

The Beautyst is the first place for beauty market in France. We bring together more than 30 merchants who sell beauty products on our website. The merchants we select are exclusive trademarks or authorized distributors who guarantee an excellent service and are committed to our side to ensure a personalized shopping experience and high quality.

Products and personalized service

We propose, you fill your beauty profile and follow the brands you love. We use this information to offer you products and the advice you need. You can buy with confidence on The Beautyst being sure that the products we recommend are right for you. Moreover, this data is only stored on our site and will not be passed to any third party.

Real advice and real photos

We guarantee the authenticity of the opinions and comments posted on The Beautyst are made by real users of the site. It is the same for the content posted by users. Content posted by our team are notified as posted by The Beautyst in the space dedicated to the author.

Pay safely

The Beautyst has selected partners with the most secure systems on the market, and we are constantly conducting research and improvements of our software to guarantee the greatest possible security at all times.

Your bank details are encrypted by the security system "Security Socket Layer" (SSL). With this system the information that your computer sends to our website cannot be read, even if it were to be intercepted.

You can send your bank details safely.

We guarantee, we will not store your financial information on our website.

The Beautyst also offers you to use your PayPal account to carry out payments safely.

Get your product quickly

We select our vendors based on the quality of their service. Our dealers are committed to ship your products within 48 hours so you receive them faster. Products can only be shipped Monday through Friday (excluding holidays).

How to return a product

If a product does not suit you, you can return it to exchange it or get a refund. You have 14 days after the date of delivery to request a return.

We take care of the return shipping cost to our warehouse  for all orders on products sold and shipped by The Beautyst. We advise our sellers to do the same. However, sometimes they do not offer that service.

To return an item, go to the "My Account", "Product Return" and then click "New request to return a product."

For products sold and shipped by The Beautyst: You will receive within a short time a return confirmation email product to which we have attached a right of return. You can then print the return slip and paste it on the package you have prepared in the original carton with the product (s) (s) NOT OPEN AND NOT DAMAGED, in its box. You can then submit the package to the post office within a week. Do not forget to stamp the proof of deposit you will keep preciously.

 

For products sold and shipped by one of our sellers: The seller in question will explain what to do once you have contacted him. To contact your seller, go to the "My Account", "My orders".

Once we received the package , we will contact you to ask you if you would prefer a refund or exchange. We will generate a credit note for you in case of an exchange or we will refund the amount of your order, within 15 days.

Contact us

Need advice? Have a question about a product? An incident in your order? Our customer service is there to help you before and after your purchase on The Beautyst.